Jam for Customer Support: Record customer bugs with dev logs.
As someone who's been stuck in the tech support loop, Jam for Customer Support feels like a lifesaver. Instead of playing detective trying to piece together what went wrong, you can just ask the customer to record their screen right from the chat. The video comes with all the dev logs, so engineers donβt have to keep guessingβor worse, ask for more info. No more endless back-and-forth, just one clean link that shows exactly what happened. Honestly, itβs one of those tools that wouldβve saved me a ton of headaches back in the day.